EN
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Workflow Guide
How everything works — for admins and validators
⚡
Validator Referral Track Fast track — no interview
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1
Referral Created Validator
Validator creates referral via admin portal
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2
Invite Sent Validator
Validator sends WhatsApp or email invite with ref link
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3
Provider Signed Up Provider
Provider clicks invite link and creates account
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4
Docs Uploaded Provider
Provider uploads INE and proof of address
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5
Approved System
System automatically approves — no interview required
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6
Payment Admin
Admin records 469 MXN cash payment (or activates free for founding members)
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7
LIVE System
Provider profile goes live — email welcome sent
👤
Customer Referral Track Standard — includes interview
▼
1
Referral Created Customer / Admin
Customer or admin refers a provider
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2
Invite Sent Admin
Admin sends invite via admin portal
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3
Provider Signed Up Provider
Provider clicks invite link and creates account
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4
Docs Uploaded Provider
Provider uploads required documents
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5
Mima Interview Mima
Mima schedules and conducts WhatsApp video interview
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6
Approved Mima
Mima approves the provider in admin portal
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7
LIVE System
Provider profile goes live — email welcome sent
🔄
Post-Approval Workflows
▼
Service Modification
1
Provider edits service Provider
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2
Pending Validation System
Change flagged for review
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3
Validator reviews Validator
24h priority window, then opens to team
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4
Decision
Approved → Live Rejected → Provider notified
Event Submission
1
Provider creates event Provider
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2
Submits for review Provider
Provider clicks Submit for Review
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3
Validator reviews Validator
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4
Decision
Approved → Live Rejected → Back to Draft
👥
Roles & Access
▼
Role
Access
Super Admin
Mima, Sandy, Adam
Full access — all features, status controls, admin notes
Validator
Dave, Ines, Moniq, Monica
Admin pages — referral creation, review queue, provider detail (read-only)
Provider
Own profile management only
Customer
No admin access